Registration Holds

Before the of each semester, check for any holds that may prevent you from registering. Follow the steps below to find out who to contact and how to resolve it. 

  1. Sign in to one.sjsu.edu and click on the tile for My91ΑΤΖζ.
  2. Your Student Center will be the first page that appears.
  3. You can click the "Holds" from the left navigation pane or click the "Holds" button on the top.

where to find a hold on My91ΑΤΖζ

4. Your Holds page will show any holds placed on your record. Click on each hold link under β€œHold Item” column for more information:

Where to click to find the details of the hold on My91ΑΤΖζ

5. The reason, contact information and instructions to resolve the hold will be displayed.

Where to find reason & instructions how to resolve the hold

6. Contact the department that placed the hold
7. After the issue is resolved, the department will remove the hold from your record so you can proceed with your registration.  This may take several days.

Common holds include:

Hold What does it do? Why is it placed? What do I do to have it removed?
Documents Outstanding Prevents you from enrolling in classes You have not submitted admission documents (previously requested by Graduate or Undergraduate Admissions) required to verify your admission. Please forward the official document(s) listed on your My91ΑΤΖζ To Do List immediately or follow the instructions above to find contact information.
International Student Insurance Prevents you from enrolling in classes F1 and J1 students must purchase the University approved health insurance plan before enrollment. Purchase the University approved health insurance,  or contact ISSS office.
Measles, Mumps, Rubella (MMR) or Hepatitis Immunization Prevents you from enrolling in classes You must submit proof of required immunization Submit proof of immunization. Visit for info.
Past Due Charges Prevents you from enrolling in classes and receiving your diploma There is a past due amount in your account. Pay outstanding balance. Visit for methods of payment and payment instructions.
Academic Notice Advising Prevents you from enrolling in classes You are on academic notice. You must meet with an advisor prior to registering. Visit the for more details.
College or Major Specific Advising Prevents you from enrolling in classes You must meet with an advisor prior to enrollment Click on the link for this hold in My91ΑΤΖζ for specific contact information
Sexual Assault Prevention Prevents you from enrolling in classes You have not completed the Sexual Assault Prevention training required for all students Follow the instructions posted at Sexual Violence Prevention Online Training Programs 
Alcohol and Drug Abuse Prevention Prevents you from enrolling in classes You have not completed the AlcoholEdu training required for all students. Follow the instructions posted at Online Training Programs